Reset basics
- Time needed
- a few minutes
- What you need
- access to the sign-up email
- Route
- the "Forgot Password?" link
- Help
- 24/7 live chat on the casino site
The reset flow is straightforward. The casino's FAQ says the "Forgot Password?" link sends an email with a link to create a new password. Open the link on the same device you sign in from, set the new password and go back to the login window.
Resetting your password
Open the login window
Press Log in at the top of the casino site. The sign-in window appears over the lobby.
Press "Forgot Password?"
The link sits inside the login window, near the password field.
Check your email
An email arrives with a link to create a new password. Give it a few minutes if it does not show at once.
Set and save the new password
Type a strong password, confirm it, then sign in. If the new password is rejected, see the login problems page.
If the reset email does not arrive
Spam and promotions folders
Sort emails by newest. The reset email can land in spam or a promotions tab.
The right address
If you have several inboxes, confirm which one is on the account. Typing a different address at reset sends the email nowhere useful.
Wait a few minutes
Mail can be slow. Try once more only after you have checked the inbox.
Live chat 24/7
The chat button sits at the bottom right of the casino site. Support can resend the email or walk you through the fix.
Email support
The support email address is in the casino footer. Write from the account's own address if you can.
Forgot the email address too
If you cannot recall which email sits on the account, contact live chat with your account details. According to the casino's FAQ, support can tell you the login email once the details line up. Never hand your password to anyone, including support. The chat team only needs what is required to confirm you own the account, covered in more detail on the account security page.
Choosing a new password
- At least twelve characters if you can manage it
- A mix of letters, numbers and a symbol
- Nothing based on your name, birthday or pet
- Unique to this account, not reused elsewhere
- Saved in a password manager, not on a sticky note
- Never shared, even with a household member
The casino's terms say you must not give anyone else access to the account. A password you share is a password you cannot protect.
What the reset does and does not touch
| Item | After a password reset |
|---|---|
| Account balance | Unchanged |
| Active bonus and wagering progress | Unchanged |
| Verified email address | Stays as it was |
| Verification (KYC) status | Stays as it was |
| Open sessions on other devices | Log out from the Profile to be sure |
| Saved payment methods in the Cashbox | Unchanged |
A reset only swaps the password. Everything tied to the account, from the wallet to the Gifts section, carries on as before. If you were midway through a bonus, the wagering you have already done still counts.
Reset on a phone or tablet
The login window and the "Forgot Password?" link work the same on a mobile browser. If you installed the app from the casino site, the reset email opens in your mail app and the link brings you back to the sign-in screen. The mobile page covers the small-screen layout, and the app page explains the install prompt the casino shows.
Mobile browser
Tap Log in, then the reset link. No download needed.
Tablet
The same steps, with a wider login window.
Desktop
Handy if the email app and the casino sit side by side.
Keep the account safe afterwards
Do
- Sign in once from your usual device to confirm the new password works
- Open the Profile and press Log Out on any shared machine
- Check the Personal section to confirm the email is verified
- Turn promo emails and SMS on or off in Personal, then Settings
Avoid
- Reusing a password from another site
- Letting a friend or family member sign in on your account
- Ignoring a login alert you did not trigger
- Sharing the reset link with anyone
The casino's FAQ says player data is protected by 128-bit SSL encryption. That covers the connection, not a weak password, so the strength of what you type still matters. The account security page lists the rest of the habits worth keeping.
After the reset
Sign in once from your usual device and open the Profile to confirm the email is verified. Check the recent activity in the Gifts and cashier areas. If you spot a change you did not make, contact live chat right away.
If you signed in on a shared laptop or a friend's phone, open the Profile and press Log Out to end the session there. A fresh password only helps if it is not left signed in on someone else's hardware.
If you were partway through confirming your account, the email confirmation page picks up from there. If you are new and something else blocks the login, the support page lists the ways to reach the team.
Password reset questions
How long does the reset email take to arrive?
Usually a few minutes. If it does not appear, check spam and promotions folders, then try the link once more.
Can I reuse an old password after a reset?
You can, but it is not wise. Pick a new one that has not been used on this account or any other.
Does the reset link expire?
The casino's FAQ does not state a time limit. Open the link as soon as it arrives to be safe.
What if the reset link page will not open?
Try another browser or clear the cache. If the page is still blank, contact live chat. See the login guide for browser tips.
Will bonuses stay after a password reset?
Yes. Resetting a password does not touch the account balance or any active bonus on the account.
Am I locked out after too many wrong passwords?
The casino's FAQ does not describe an automatic lock. If you cannot get in, use live chat to check the account.
Can I reset the password if I never confirmed my email?
The reset email still goes to the address on the account. If you cannot open it, ask support to help, and see the email confirmation page for the confirm step.
Ready to sign back in
New password saved, the login is one step. On offer now: $10,000 + 750 FS + Instant bonus round.