What verification involves
Verification, often called KYC, is how the casino confirms you are who you say you are. It is requested at some point after registration, usually when you first withdraw, and it takes a short session with a phone camera if you are prepared.
- When requested
- by email from the casino
- Deadline
- two weeks to complete
- Check time
- usually one to twenty-four hours
- Where to upload
- Profile, then Verification
The four document types
Photo ID
A passport, ID card or driver licence. It must be valid and unaltered, with the expiry date and date of birth visible.
Bank card
The card used for deposits, both sides, showing the first six and last four digits. Cover the CVV.
Proof of address
A utility bill, phone bill or bank statement with your full name and full address, issued within the last ninety days.
E-wallet screenshot
Where a wallet was used for deposits, a screenshot showing the account holder and wallet details may be requested.
What gets a photo rejected
| Document | What must be visible | Common reason for rejection |
|---|---|---|
| Passport, ID card, driver licence | All four corners, expiry date, date of birth, no edits | Corner cut off, or a scan instead of a photo |
| Bank card front | First six and last four digits, your name | CVV left uncovered, or the full number shown |
| Bank card back | Signature strip, whole card in frame | Only one side sent, or the card cropped |
| Utility bill, phone bill, bank statement | Full name, full address, issue date | Older than ninety days, or an address partly hidden |
| E-wallet screenshot | Account holder name and wallet ID | A screenshot of a payment rather than the account page |
How to upload
Take the photo
Use the phone camera, in daylight, with the whole document in frame. Lay it flat on a plain surface.
Open the Verification section
Go to Profile, then Verification. Choose the item you are verifying.
Press Upload
Select the file from your device. The upload page shows the file types and size limits it accepts.
Press Submit for Review
Nothing is checked until you submit. Press the button and wait for the green checkmark.
The casino says checks usually take between one and twenty-four hours. When the review passes, a green checkmark appears next to the item. If something is wrong, a rejection email explains the reason, and you can upload again.
Photo tips
- Photos, not scans or screenshots
- All corners of the document in frame
- No glare, flash or shadow across the text
- Check the file type and size limits on the upload page
- One document per upload slot
- Upload before a withdrawal request if you can, so the two deadlines do not overlap
Why the casino asks for this
The casino's terms tie verification to age checks and to the one-account rule. The FAQ says one account per person, and the terms add one per household and IP address. Documents let the team match the name on the account to the name on the card and the address on the bill, which is also why deposits must come from cards in your own name.
Age checks
The casino is 18+ only. Underage accounts are deleted, and the ID photo is how age is confirmed.
One account
Duplicate accounts can be blocked or closed, and winnings on duplicates are reclaimed. Verification helps the team spot them.
Data protection
The FAQ says player data is protected by 128-bit SSL encryption. Upload through the Verification section, not by email attachment.
Before you start
Do
- Confirm your email address first, since the casino needs a working address to send the request and any rejection note
- Have the card you actually deposited with to hand, not a replacement card
- Use a bill or statement issued in the last ninety days
- Keep your phone nearby during the two-week window in case the team calls
Avoid
- Editing, cropping or filtering the photo in any way
- Sending documents through live chat unless support asks you to
- Leaving the CVV visible on a card photo
- Waiting until a withdrawal is pending to begin, which stacks two deadlines together
Phone call, crypto players and deadlines
Verification and the rest of the account
Confirmed documents sit alongside a confirmed email as the two things that make a withdrawal easy. See withdrawals for the wagering and method rules that apply after approval, and deposits for the rule that cards must be in your own name. Account safety is covered under account security. If a document is rejected and you cannot see why, the support page explains how to reach the team. Players on a phone can upload directly from the camera, as described in the mobile guide.
If the email address on the account is wrong or unconfirmed, sort that out first through the email confirmation guide. A locked account after a missed call is usually reopened once the team reaches you, so keep trying the live chat route on the login problems page if you cannot get back in.
Common questions
When will RocketPlay ask me to verify?
By email, often around a first withdrawal request. The casino gives two weeks to complete it.
How long do document checks take?
Usually between one and twenty-four hours according to the casino. A green checkmark confirms a pass.
Can I send a scan of my passport?
No. The casino asks for photos, not scans or screenshots.
What do I cover on my bank card photo?
Cover the CVV and show the first six and last four digits. Both sides of the whole card need to be in frame.
Is a video call always part of verification?
The terms allow it. You may be asked for a call or a phone call during the review.
What happens if I miss the deadline?
If the casino cannot reach you within two weeks of a withdrawal request, the account is locked until things are sorted.
Do I need to verify before I can play?
No. You can play and deposit before verification. The request usually arrives around a first withdrawal.
Gambling rules differ by country and state; check what applies where you live. 18+. Gambling Help Online, 1800 858 858, is there if you need someone to talk to.