Email the editors
Write to [email protected] for anything about the pages here, including corrections, unclear steps or a fact that looks out of date.
We reply within five working days. Include the page address and a short note about what you found so we can check it quickly.
- [email protected]
- Reply time
- within five working days
- Best for
- content questions and corrections
Where to send what
- Account problems
Casino support
Logins, deposits and withdrawals go to the casino's live chat. See the support guide.
- Corrections
Editor email
Send the page address and the fix. The editorial policy explains what happens next.
- Content questions
Editor email
Ask about any guide, from logging in to the VIP Club.
What to include
- The page address you are writing about
- A short description of the problem or question
- Any wording from the casino that supports the fix
- Your reply email, if it differs from the one you send from
How the casino's support team works
RocketPlay's FAQ lists live chat around the clock, with a button at the bottom right of the casino site, plus an email address in the casino footer. Complaints are acknowledged within a day, and the casino also points players to the AskGamblers complaints service.
Open live chat
Use the button on the casino site for login trouble, a missing deposit or a stuck withdrawal.
Have the details ready
For a deposit that did not credit, send a screenshot with the time, date and amount, or the transaction hash for crypto.
Escalate if needed
Unresolved complaints can go to the gambling authority or a dispute service, as the casino's complaints page sets out.
Common reasons readers write in
| Topic | Where it belongs | Guide to read first |
|---|---|---|
| Login email not arriving | Casino live chat | Login problems |
| Email confirmation missing | Casino support | Email confirmation |
| Verification documents | Casino support | Account verification |
| Page wording or a broken link | Editor email | About this site |
Before you write
Many questions are already answered on the FAQ page, including password resets and the cashier steps. If you are worried about your play, the responsible gambling page lists Australian help lines, including Gambling Help Online on 1800 858 858. Play for fun, keep to a budget and remember the site is for adults aged 18 and over.