Limits at a glance
RocketPlay puts its personal limits tools inside the logged-in area, under Profile and then Limits. All of them apply to your own account and to nobody else's.
- Where
- Profile, then Limits
- Lowering a limit
- takes effect immediately
- Raising a limit
- needs email confirmation, then waits for the old limit
- Help line
- Gambling Help Online 1800 858 858
Which tool does what
The three tools suit different situations. A limit is for routine control, cooling-off is for a short break and self-exclusion is for stopping entirely for a set period.
| Tool | Periods offered | What it blocks |
|---|---|---|
| Deposit limit | per day, week or month | deposits above the set amount |
| Loss limit | per day, week or month | further play after a set loss |
| Wager limit | per day, week or month | staking above the set total |
| Cooling-off | 1 day, 3 days, 1 week, 1 month, 3 months or 6 months | deposits and promos |
| Self-exclusion | chosen set period | the account itself |
Cooling-off still allows withdrawals, so money already on the account can leave during a break. Self-exclusion is stronger and disables the account for the period chosen.
Setting a deposit limit
The steps are short. Do them before a session, and write the figure down so you recognise it when you review it later.
Log in
Sign in through the RocketPlay login page, with a confirmed email address so the limit actually saves.
Open Profile
Profile appears in the site header once you are signed in. Tap it and look for the Limits section.
Pick the tool
Open Personal Limits and choose deposit, loss or wager. Then pick day, week or month.
Enter the figure
Lowering a limit saves straight away. If you raise one, the casino emails you to confirm, and the new figure applies once the old limit expires.
Review regularly
Check the figure whenever your circumstances change. A limit can move down at any time with no email step.
Cooling-off, self-exclusion or closing the account
Each option fits a different level of concern. Read the short descriptions before choosing.
Cooling-off
Pick one, three or seven days, or one, three or six months. Deposits and promos stop, and withdrawals still move.
Self-exclusion
Disables the account for the period you choose. Use it when a short break is not enough.
Permanent closure
Ask live chat to close the account for good. The casino says a permanently closed account cannot be reopened and a new one cannot be opened.
Self-exclusion by request
Self-exclusion can also be requested through the casino's support team. Ask for a block of three, six, nine or twelve months, or for an indefinite block if you want it open-ended. The casino action is the same either way, the account is disabled for that period. Keep a record of the request in your email in case anything is unclear later. If you want to talk the request through first, the support page explains which channel to use, and the responsible gambling page covers the wider picture.
What a limit does not cover
A limit is a guardrail on your own account, and it is worth knowing where its reach stops. It does not change the bonus terms, and it does not stop a game that is already running from finishing its round. If a spin freezes mid-round, the casino says the round is normally completed on the server and any win is paid to the account, so a limit set mid-session will not cancel a bet already placed.
Bonuses
Limits sit alongside the bonus rules. Wagering conditions still apply to any bonus you hold, and the bonuses page explains them.
Withdrawals
A deposit limit does not cap a cashout. Withdrawals follow their own rules, covered on the withdrawals page.
Other accounts
The casino allows one account per person, and the FAQ says one per household and IP address. A limit on your account does not reach anyone else in the home.
Checking your limits and account state
Once a limit is set, the figure lives in the same Profile area, so you can look it up whenever you are unsure. The same Profile menu holds the other settings that shape a session, and it is worth a look before you deposit.
- Limits
- Profile, then Limits, shows the current figures
- Bonuses
- Profile, then Gifts, has a toggle under "New bonuses"
- Promos
- Profile, then Settings, switches email and SMS promos on or off
- Currency
- Profile, next to the Wallet field, sets the display currency
Switching promos off is a quiet way to reduce the pull to deposit. It does not affect a limit you have already set, and you can turn them back on later from the same screen. If you are reviewing your whole setup, the account security page covers passwords and access, and the VIP Club page explains how levels and cashback work if you are already a member.
Where to get help in Australia
Talking to one of these services is free, and you do not need to explain it well. These numbers are staffed for exactly this kind of call.
Gambling Help Online
Free and confidential, open every day and night. The number is in the panel at the top of this page, and the service is also online at gamblinghelponline.org.au.
Lifeline
13 11 14 for anyone in distress. A short call can help when things feel heavy.
Gamblers Anonymous Australia
Meetings around the country. The responsible gambling page lists the details.
Gambling rules differ by country and state; check what applies where you live. 18+. If a deposit is going wrong while you sort a limit, see the deposits page, and if you cannot sign in to set the limit, the login problems page has the fixes.
Limits questions
Can I raise a deposit limit straight away?
No. Raising a limit needs email confirmation and waits until the old limit expires. Lowering one applies immediately, no waiting.
Can I still withdraw during cooling-off?
Yes. Cooling-off stops deposits and promos but leaves withdrawals open. Check your balance and cash out if you want to clear the account.
What happens at the end of a self-exclusion?
The account comes back once the period finishes. If you want to stop for good, ask live chat for a permanent closure and the account cannot be reopened.
Do limits apply to bonus money?
Limits apply to deposits, losses and wagers on the account. Bonus behaviour is also governed by the bonus terms, and the bonuses page covers the wagering side.
Where do I find the limits once I have signed in?
Profile, then Limits, from the site header. Live chat is the fallback if the section will not load on your device.
Does a limit stop a game that is already running?
No. A round already placed normally finishes on the server and any win is paid to the account. Set the limit before you start playing so it applies to the next session.
Can I set a limit if my email is not confirmed?
Confirm the address first. Without a confirmed email the account cannot withdraw or receive bonuses, and the email confirmation page walks through the fix.